Spider Energy (SpiderEV) Privacy Policy — how we collect, use, store, share and protect your personal information across our website and mobile app.
This Privacy Policy explains how Spider Energy (SpiderEV) collects, uses, discloses and safeguards your information when you visit our website, use the SpiderEV mobile application, or use our EV charging products and services. We collect information you provide such as name, email, phone number and address through our forms; account and charging data including session history and payment records processed through our payment partners; location data (with your permission) to show nearby charging stations; and device and usage data for diagnostics and service improvement. We use this information to provide and maintain our services, process payments, respond to enquiries, send service notifications, improve our products, prevent fraud and comply with legal obligations. We do not sell your personal information. We may share it with service providers, charging network and franchise partners, and legal authorities where required. We retain personal information only as long as necessary and protect it with encryption in transit, access controls and secure infrastructure. You have the right to access, correct, update or delete your personal information, withdraw consent for location access or marketing, and request account deletion within the SpiderEV app or by emailing connect@spiderenergy.in. Our services are not directed to children under 18. For questions about this policy, contact Spider Energy at T-Hub, Raidurgam, Hyderabad, Telangana 500081, email connect@spiderenergy.in or phone +91-9997776080.